A great way to ensure your review request emails do not go to SPAM folders is to set up the sending of those emails on your own email account. Below are detailed instructions on how to do so.
The reputation management system utilizes Mandrill (email infrastructure service) to perform email messaging from the platform. To setup your white label email address with us, please perform the following steps.
- Modify your DKIM Settings
Create the following TXT record for mandrill._domainkey.yourdomain.com
You must replace ‘yourdomain.com’ with your domain.
v=DKIM1; k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCrLHiExVd55zd/IQ/J/mRwSRMAocV/hMB3jXwaHH36d9NaVynQFYV8NaWi69c1veUtRzGt7yAioXqLj7Z4TeEUoOLgrKsn8YnckGs9i3B3tVFB+Ch/4mPhXWiNfNdynHWBcPcbJ8kjEQ2U8y78dHZj1YeRXXVvWob2OaKynO8/lQIDAQAB;
**Some DNS providers require that semicolons be escaped. If your email provider requires escaping, please use this value instead:
v=DKIM1\; k=rsa\; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCrLHiExVd55zd/IQ/J/mRwSRMAocV/hMB3jXwaHH36d9NaVynQFYV8NaWi69c1veUtRzGt7yAioXqLj7Z4TeEUoOLgrKsn8YnckGs9i3B3tVFB+Ch/4mPhXWiNfNdynHWBcPcbJ8kjEQ2U8y78dHZj1YeRXXVvWob2OaKynO8/lQIDAQAB\;
- Add an SPF Record for your domain.
At a minimum, the value should be the following:
v=spf1 include:spf.mandrillapp.com ?all
**If you already have a TXT record with SPF information, you’ll need to add Mandrill's servers to that record. Add include:spf.mandrillapp.com to the record (before the last operator, which is usually ?all, ~all, or -all).